Privacy Policy

Effective Date: September 02, 2026

1.Introduction

Welcome to our Repair Center. We are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard your data when you use our website and doorstep service platform.

2. Information We Collect

To provide efficient home repair services, we collect the following types of information:

Personal Identifiable Information:

Name, mobile number, email address, and physical address for service location.

Service Details:

Information regarding your appliances, model types, and requested repair descriptions.

Usage & Device Data:

IP address, browser type, device identifier, and page interaction data collected via cookies to optimize website performance.

3. How We Use Your Data

We use the collected information exclusively to:

Schedule, confirm, and execute technician home visits.:

Send service confirmation notifications and Request IDs via SMS or email.:

Deliver 24/7 customer support and handle post-service aftercare inquiries.

Improve site security, prevent fraudulent activity, and analyze service performance.

4. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share necessary service details with:

• Assigned Technicians:
To enable direct coordination and punctual arrival at your doorstep.
• Service Partners & Infrastructure Providers:
Third-party tools that process SMS notifications, web hosting, and analytics under strict confidentiality obligations.
• Legal Compliance:
Authorities when required by applicable law or to defend our legal rights.

5. Cookies and Tracking Technologies

Our website uses standard session, preference, and security cookies to maintain seamless navigation. You can adjust your browser settings to refuse cookies, though some features of the service may be impacted.

6. Data Protection & Security

We implement industry-standard administrative and technical safeguards to protect your personal data against unauthorized access, loss, or alteration. While we employ rigorous security standards, no online transmission method is completely immune to risks.

7. Independent Operations & Out-of-Warranty Scope

Our services operate independently of original equipment manufacturers (OEMs). Data collected through our platform is used solely to fulfill independent out-of-warranty service requests.

8. Policy Updates

We may update this Privacy Policy periodically to reflect operational changes or statutory updates. Any changes will be published directly on this page with an updated effective date.

9. Contact Us

If you have questions regarding this Privacy Policy or wish to manage your personal data, please reach out to our privacy team via email or phone.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@servicecustomercarecompany.com